Privacy Policy

1. Who We Are

Explore Stays is a Kerala-based hotel and resort booking platform that connects travellers with handpicked stays across Munnar, Alleppey, Thekkady, Kochi, and Wayanad. Our website is explorestays.in.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you make a booking enquiry or contact us
• Travel details such as destination, check-in/check-out dates, and number of guests
• Property details and contact information when you submit a partner enquiry
• Messages and feedback you send through our contact form

We also collect certain technical data automatically, such as your IP address, browser type, and pages visited, through standard server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Process and respond to your booking enquiries and contact requests
• Communicate with you about your stay, including confirmation and follow-up
• Evaluate and respond to partner and property enquiries
• Improve our website, services, and user experience
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Partner properties — to facilitate your booking or enquiry with the relevant hotel or resort
• Service providers — such as email delivery services, solely to operate our platform
• Legal authorities — where required by applicable law or to protect our rights

5. Cookies

Our website uses cookies to enhance your browsing experience. These include essential cookies required for the site to function and, with your consent, analytics cookies that help us understand how visitors use the site. You can manage your cookie preferences at any time using the Manage Cookies option in the footer.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry and booking data is typically retained for up to 24 months.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is completely secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last updated date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: